Privacy Policy
Last updated: 2 November 2026 · Effective from launch of Martlay app & martlay.com
Yeh Privacy Policy batati hai ke Martlay ("hum", "hamari app aur website") aap ka kya data collect karta hai, use kaise karta hai, aur aap ke paas kya controls hain. Martlay ek online marketplace hai jahan buyers aur sellers products ki khareedri-o-farokht karte hain.
1. Hum kya data collect karte hain
- Account data: naam, phone number, email (agar diya ho), aur profile details.
- Listing data: aap ki products ki images, titles, descriptions, prices, stock, variations (size/colour), SKU/barcode aur category details.
- Order & payment data: shipping address, order history, wallet/escrow transaction records. Card/bank full details hum store NAHI karte — payments partner ke through handle hote hain.
- Device & technical data: push notification token, app version, device type, IP address (security aur fraud prevention ke liye).
- Location: sirf jab aap khud city/location filter ya delivery ke liye dein — hum aap ka continuous GPS track NAHI karte.
- Chat messages: buyer–seller chat (order ya product ke silsile mein) — service provide karne ke liye.
- Reviews, questions & answers: jo aap public tor par post karein.
2. Data ka istemal
- Accounts banane, orders process karne aur payments (escrow/wallet/COD) ke liye.
- Buyers aur sellers ko order updates, notifications aur support dena.
- Fraud, spam aur galat istemal se bachna (admin moderation, listing approval).
- Service behtar banane ke liye aggregated (anonymous) analytics — jaise views, clicks aur conversion.
- Legal obligations aur policy violations ke khilaf karwai.
3. Data share kahan hota hai
- Order ke darmiyan: seller ko buyer ka naam + shipping address; buyer ko seller ka naam/contact (policy ke mutabiq).
- Delivery ke liye: zaroorat par courier partner ko address + phone.
- Payment partners (wallet/bank/easypaisa/jazzcash jahan applicable ho).
- Law — koi legal order ya farzi gatividhi ki investigation ho to.
Hum aap ka data ad companies ko bechte nahi hain.
4. Data security
- Authentication tokens device ki secure storage (encrypted) mein rehte hain.
- Saari API communication HTTPS/TLS se encrypted hai.
- Database access limited aur role-based hai (seller sirf apna, admin moderation).
- Wallet/escrow amounts server-side calculate hote hain — client se tamper mumkin nahi.
5. Aap ke rights
- Apna profile data app se edit ya delete kar sakte hain.
- Account delete request app ke andar ya support ke zariye de sakte hain — hum aap ka personal data 30 din ke andar delete ya anonymize karte hain (legal record orders ka retention zaroori ho to).
- Marketing notifications app se band kar sakte hain.
- Charges se poochhne ke liye: support ko contact karein — hum aap ki poori data summary dein ge.
6. Data retention
Account active rehne tak data rakha jata hai. Account delete ke baad personal data 30 din ke andar hata diya jata hai. Order/wallet financial records qanoon ke mutabiq ( Pakistan mein aam tor par ) limited timeframe tak rakhe jate hain.
7. Bacchon ke liye
Martlay 13 saal se kam bacchon ke liye NAHI hai. Agar humein pata chale ke kisi bacche ne account banaya hai, hum use delete kar dete hain.
8. Third-party links
App/website par koi third-party link (YouTube video, external site) ho to us ka apna privacy policy hota hai — hum un ke liye zimmedar nahi.
9. Is policy mein tabdeeli
Hum is policy ko waqt ke sath update kar sakte hain. Ahem tabdeeli app notification ya website par "Last updated" date se zahir hogi.
10. Rabta (Contact)
Koi sawal ho to app ke andar support se rabta karein. Hum 48 ghante ke andar jawab dene ki koshish karte hain.